Shopping Information

What is highlight of Petree Self-cleaning Litter Box?

Petree Self-cleaning Cat Litter Box is the highest-rated, automatic, self-cleaning litter box for cats. Never scoop cat litter again while giving kitty a clean bed of litter for every use.  Automatic Scooping, Odor Management, Noise Free and Cat Protection. 

How Long Will It Take To Get My Package?

When shipping within Canada, your order will arrive within 3-10 days delivery estimates based on your location and selected shipping speed..

Do You Ship Internationally?

Currently, it is free shipment of Petree Self-cleaning Cat Litter Box to Canada customers. Now we are communicating with delivery company to provide efficient and low cost shipment. Please contact our help service for any question. 

How about Customs, Duties and Taxes for international shipping?

When ordering from epetree.com, you’re responsible for assuring the product can (must) be lawfully imported to the destination country.
Recipient and customer must comply with all laws and regulations of the destination country. epetree has no control over these charges and can’t predict what they may be. Shipments into the United States may be subject to US State and Local taxes.
Please constact our Help&Customer service for more details.

Payment Information

What Payment Methods Are Accepted?

Accepted payment methods: Mastercard, Visa, Ali Pay. For other payment, we are now in process.

Is Buying On-Line Safe?

Security is a priority at epetree.com and we make every effort to ensure that our transaction process is safe and that your personal information is secure.

Orders and Returns

How do I place an Order?

First, search and find your items. Add the items into shopping cart and select the number of items. Then, you can precede to Checkout.

Do I need an account to place an order?

Having an account is not essential as you can select Checkout as Guest to complete an order without logging in. Any orders placed as a guest require you to manually enter your address and will not be saved for future reference. 

How Can I Cancel Or Change My Order?

If you change your mind about your purchase, you have the option cancel your order if it is still pending. You can also cancel your order if your item is not in stock.
Normally, you can’t cancel an order that’s processing or shipped
Once your order has been prepared for shipment or has shipped, we can’t stop delivery and you can’t cancel it. Please contact our Help & Customer Serverice for return details.

Who should I to contact if I have any queries?

If any question or information required, please contact Help & Customer Service. We will response in 1-2 days.